Product support
A clear path
to getting help.
Start with the guidance below. If you still need help, email us with the product and issue so we can understand your experience.
Contact product supportWhen something
isn’t working.
- Check the product page for current availability and device requirements. For a web app, refresh online before going offline; for a store release, check its official listing for updates.
- Close and reopen the app. If the issue persists, restart your device and check your connection if the feature needs internet access.
- Note what you were doing, what you expected, and what happened instead. Copy the error message if one appears.
- Email the app name and version, device model, operating system version, and steps that reproduce the issue.
Do not uninstall an app or clear its data without checking how your information is saved. These actions may remove data stored only on your device.
Never send passwords, sign-in codes, full payment card numbers, or sensitive app content. If a screenshot is useful, hide personal information before sharing it.
Purchases, subscriptions & refunds.
Our current portfolio includes a live web app and a private research preview, with no verified public store listings or subscriptions. The guidance below applies if you use a future store-distributed product.
When a purchase is billed by an app store, that store manages the payment, subscription controls, and refund process. Use the account that made the purchase and check the receipt to identify the billing provider.
- Apple App Store: check your Apple Account’s subscriptions or purchase history. Use Apple’s purchase support for a refund request.
- Google Play: open Payments & subscriptions in Google Play. Use Google Play’s order history and support for purchase or refund questions.
- Amazon Appstore: check the purchasing Amazon account’s digital orders and subscription settings, or contact Amazon support.
Deleting an app does not cancel a store subscription. Cancel through the store’s subscription controls and review the displayed renewal date and terms. Refund eligibility is determined by the billing provider and applicable rules.
If the store shows a successful purchase but the app does not recognize it, use a restore-purchases option if the app provides one. Otherwise, contact us with the app name, store, and purchase date; do not include payment credentials.
Requesting
data deletion.
Each app’s privacy policy explains what data it handles and the available deletion options. Check its settings for an account or data-deletion control, if provided.
You can also email a deletion request. Name the app, describe the data or account concerned, and, if applicable, send the request from the email associated with that account. We will explain any verification needed and whether any information must be retained under applicable requirements.
Do not send a password, identification document, or sensitive personal data with your initial request. Uninstalling an app may not delete an online account; deleting an account does not necessarily cancel a store subscription.
This website does not create user accounts. For information about website visits or email correspondence, see our website privacy policy.
Email a data deletion requestNot a product-support question?
Find the right contact for partnerships, privacy, or accessibility feedback.
Contact the studio Explore apps